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Wednesday, November 29, 2023 Salesforce is headquartered in San Francisco, California, US.
David Paul Morris | Bloomberg | getty images
sales force New data and artificial intelligence solutions for health care workers were announced on Thursday that could help ease their burdensome administrative workload.
According to a release, the first tool is called Einstein Copilot: Health Action, and it will allow doctors to book appointments, summarize patient information, and send referrals by prompting the AI with conversational language. Salesforce also announced Assessment Generation, which will allow organizations to digitize health assessments such as surveys without having to manually type or code them, the release said.
Both features are built on the company’s Einstein 1 platform, which healthcare organizations can use to bring medical data from disparate sources such as insurance claims systems and electronic health records into one place.
Labor-intensive administrative tasks such as filing paperwork are a major problem for health care workers. According to a recent survey by athenahealth, this is one of the leading factors of burnout among physicians. The survey found that more than 90% of physicians feel exhausted on a “regular basis”, and 64% of doctors said they feel overwhelmed by administrative requirements.
Clerical workload often increases because health care data is stored in many different databases and formats, making it difficult and time-consuming for physicians to track down the information they need. As a result, integrating data into health care systems is a growing opportunity for tech companies Google, Amazon Web Services and Salesforce, which provides cloud-based customer relationship management tools.
Salesforce said doctors can use Einstein CoPilot: Health Actions to create a patient summary that includes details such as patients’ medications, clinical service requests, diagnoses and tests. By generating a summary with AI, physicians will no longer need to waste time looking at all those components independently.
Salesforce said its assessment generation tool will be generally available this summer, and Einstein Copilot: Health Action will be available for use later in the year. The company said it expects all Einstein CoPilot features and functionalities to comply with HIPAA regulations by this summer.
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